Refund/Return Policy
Damages/Incorrect Item sent
If an item arrived damaged or the wrong item was received, please contact us within 30 days after receiving the item. We will need clear pictures of the issue. Full refunds or a reship will be given for any mistakes on our part.
Returns
Please not that as most of our products are intimate clothing, we do not accept any returns or exchanges after trying it on (unless an official recall). This is out of our concern for the health of all our customers.
Refund for Minor Difference
An item received late, slight color difference or a change of mind will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences.
We do not refund or replace stolen or missing packages that have delivered status on the tracking number history.
Disagreements
If there was a disagreement in the policies, if a chargeback was done, or the policies were not followed, we cannot accept any new orders.
